Training Division

 

Introduction

Ki-Tech (Pty) Ltd is a 100% citizen owned company registered with BQA (Botswana Qualifications Authority). Ki-Tech Training, Research and Development Division is an interdisciplinary policy research organization providing research, advisory and training services to private institutions, policy makers and public institutions in the areas of policy design, implementation, monitoring and evaluation. We are committed to bringing you training designed specifically to suit your needs. Whether you are looking for sales training, management and leadership courses, customer service or time management Ki-Tech can provide it for you. Our specialty is listening to your needs and through collaboration with you creating and delivering exceptional training to meet and exceed your needs Ki-Tech runs two main different types of training, Open schedule Short courses are run nationwide in Botswana while Tailored courses can be run anywhere in the world! If you need training we can be there!

The consulting practice is engaged with ensuring that the client is served as per their needs in the areas of research and development. We have offered policy development strategies to some of the leading organizations in Botswana. If you run a business or are responsible for staff_ training opportunities within your organisation, we can enable you to develop your staff_ so that they have the skills and knowledge needed to do the job and progress.

At Ki-Tech, we believe in a comprehensive approach becoming a part of our client's business and knowing as much about their operations and challenges as possible. We want to support you in meeting your needs and most importantly achieving your goals in improving bottom line results and to sustain the competitive advantage. We are fresh, we are dynamic, and we are different. We focus on producing results!

VISION

We envision in DELIVERING SUSTAINABLE HUMAN CAPITAL FOR THE FUTURE

MISSION

Our mission is to design and deliver high impact development programs and a wide range of consultancy services that produce outstanding human performance in your organizations.

GUIDING PHILOSOPHY

We are committed to create a strong and continuous improvement in human performance with your organization. We create a smart partnership with you to fully understand your unique business strategy, goals, needs, objectives and culture. Following that, we customize programmes that are specially designed to build and sustain the skills and behaviors that are essential to your business success.

OUR COMMITMENT TO YOU

To achieve your desired results, our development eff_ort extends beyond the training room.

We work in partnership with you to:

•       Understand your business and development needs

•       Design development initiatives and deliver high impact training interventions   

    Develop and implement powerful reinforcement programmes  

    Track and measure for continuous improvement and sustainability

EXPERTISE

We o_er training and learning lab that are tailored to provide solutions to help increase the productivity, performance and profitability of the manufacturing, transport, banking, trading, hospitality, oil & gas, property and services related businesses and organizations. We believe in customizing and developing specific solutions through a collaborative process designed to identify a client’s needs, requirements and objectives. The unique approach combined with the strong faculty of experts, competent trainers and facilitators puts our lab in the position to spur the progress of establishment.

Ki-Tech focuses on 5 key areas:

•       Business Re-engineering & Process Improvement ®

•       Training & Development ®

•       Productivity ®

•       Consulting ®

•       Research & Assessment ®

 

TRAINING DIRECTORY

 

MANAGEMENT & BUSINESS STRATEGY FOR LEADERS

A myriad of business, management & strategy training needed by CEO, Directors, Departmental Heads

•     Strategic Execution

•     Change Management

•     Strategic Leadership

•     Ultimate Leaders Workshops

•     Success Planning Workshops

•     Building Talents Development

•     Effective Project Management

•     Leadership For High Performance

•     Leading A Successful Organization

•     Investors Relations & Communication

•     Risk Management For Sustainable Business

•     Business Strategy Workshop For Senior Management

•     Transformation Leadership During Challenging Times

•     7 Leadership Skills For Effective Managers & Supervisors

•     Development Talent As Business Entrepreneurs & Leaders

•     Strategic human resources management

 

EXPERIENTIAL TEAM BUILDING

Motivate, Move Up and Mold Your Team for Continuous Improvement in teamwork, communication and Productivity

• Ultimate Leadership

• Enlightened Warrior

• Team Building Course

• Building A Winning Team       

• Strategic War game -leading Change

• Guerrilla Business Strategy Boot-camp

• (Combination of indoor & outdoor excitement & life-changing experiential training)

 

SALES & MARKETING

• Consultative Selling

• Selling Communication

• Call Center Management

• Persuasive Selling Through Nlp

• Relationship Selling & Attitude

• Handling Difficult Customers

• Creative Marketing Strategies

• Strategic Selling To Key Accounts    

• Problem Solving & Decision Making

• Customer Relationship Management

• Blue Ocean Strategy & Marketing Skills

• Handling Complaints And Services Recovery

• How To Plan An Effective Promotion Strategy

• Power Negotiation

• Creative Thinking And Problem Solving

• Branding & Product Management

 

 HUMAN RESOURCES CONSULTATION

We o_er consultation to EMPLOYER’S OBLIGATIONS. We can further assist you in conducting and

determining possible recommendations on what your IMMEDIATE ACTIONS to be taken and your

future compliance and obligations in accordance with the relevant laws.

• Effective Human Capital Development

• Effective Human Resources Management

• Aligning People, Processes & Technology

• Recruiting, Training, Developing & Retaining Talents

• Performance Appraisal & Key Performance Indicators

• Developing Graduates As Business Leaders & Entrepreneurs

• Effective Coaching, Counselling And Mentoring For Success

• Identifying Operational Training Needs Analysis

• How To Carry Out Disciplinary Action, Domestic Inquiry And Handling Misconduct

• Designing, Appraising And Managing Employee Performance Excellence

• Preventing & Eradicating Sexual Harassment In Workplace

• Measuring Return On Investment (ROI) In Training

• The Many Roles Of An Effective HR Assistant

• Law On Termination of Employment

• Advanced Payroll Administration

• HRM for Non HR Managers

• Labor Auditing

 

 

LANGUAGE & WRITING

E_ffective Business Writing & Communication programs based on your specif_c needs– o_ffered in English

• English For Frontliners

• Technical Report Writing

• Improving Grammar And Spoken English

• Spoken English & Grammar For Workplace

• Effective Business Writing For Managers

• English For Presentation/ Speak With Confidence

• Influence People And Win Customers Communication Skills With NLP

• Business Plan & Proposal Writing Workshop

 

COMMUNICATION

• Hypnotic Writing For Sales & Advertising

• Creative Media & Pr Writing

• Telephone Courtesy And Telemarketing

• The Art Of Negotiation

 

SKILLS FOR OFFICE MANAGERS, ADMINISTRATIVE STAFF

• Clerical Development Program

• Excellent Office Management

• Success Skills For Secretaries & Admin Personnel

• Handling Multitask For Personal Assistants

• Effective Record Keeping & Filing Systems

• Conflict Mangement

• How To Be An Effective Supervisors

• Managing money and financial skills

 

CUSTOMER SERVICES

• The X– Factor In Delighting Customers

• Amazing Customers Excellence

• 10 Highly Effective Service Principles

• The Art Of Listening & Telephone Skills

• Telephone Etiquette & Telemarketing

 

CUSTOMER RELATIONSHIP & SERVICES MANAGEMENT

• Customer Retention

• Service Skills For Room Division

• Complaints & Service Recovery For Hoteliers

• World Class Customer Service—front Office, Reservation

• Mastering Telemarketing For Reservation

• Winning Customers Through Negotiation, Suggestive Selling & Closing Deals

 

TRAIN THE TRAINERS & TEAMBUILDING

• Train For Performance

• Managerial Leadership Bootcamp

• Mindset & Attitudinal Change Camp

• The Art & Science Of Inspirational Leadership 

 

HEATHY AND SAFETY

• Cleaning Chemical Safe Use and Handling

• Health and Safety Basics (Occupational Health)

• Fire Marshal Awareness

• Fire Marshal Refresher

• Coaching & Mentoring ( Peer Education)

 

PROCUREMENT

• Procurement management and administration

• Inventory/stores management

• Supply chain management

• Ethical procurement and supply

• Procurement fraud

• Public sector Procurement

• Effective stores and supply management

• Essentials of Tendering

• Contract and Procurement Management

 

 

SECURITY

• Security Management

• Corporate Security and Ethics

• Security Guards Ethics

 

“ No Theories. No Examples. We are result oriented.”

For more information please contact our Business Innovation Team on:

Telephone: +267 391 3949      

 

 

We help businesses, Government – of all sizes and in all sectors – with workforce career development. You can rely on us for help to:

• Identify your organization's training needs and skills shortage.

• Conduct thorough research and consultancy on your behalf.

 

• Access flexible training to meet your short-term challenges (both on and off-site).

 

 

Boikanyo Chilume

contact Boikanyo for more Information.